Privacy policy
Your privacy is very important to us. We have developed this data protection policy in order for you to understand how we collect, use, store, share, transmit, transfer, delete or otherwise process (collectively “process”) your personal data. This data protection policy describes the measures we take to ensure the protection of your personal data. We also tell you how you can reach us to answer any questions you may have about data protection.
Scope
This policy applies to the processing of personal data collected by The Good Care Group, directly or indirectly, from all individuals including, but not limited to The Good Care Group’s current, past or prospective job applicants, employees, clients, consumers, children, suppliers/vendors, contractors/subcontractors, shareholders or any third parties, with ‘personal data’ being defined as any data that relates to an identified or identifiable individual or a person who may be identified by means reasonably likely to be used.
In this Policy, ‘you’ and ‘your’ means any covered individual. ‘We’, ‘us’, ‘our’ and ‘The Good Care Group’ means The Good Care Group entities, which are The Good Care Group London Limited and The Good Care Group Scotland Limited.
Collection and processing use of your personal data:
Compliance with the European data protection law and any additional applicable data protection local law
We are committed to complying with any applicable legislation relating to personal data and we shall ensure that personal data is collected and processed in accordance with provisions of the European data protection law and other applicable local law, if any.
Lawfulness, fairness and transparency
We do not collect or process personal data without having a lawful reason to do so. We may have to collect and process your personal data where necessary for the performance of a contract to which you are party, or when it is necessary for compliance with a legal obligation to which we are subject or where required, with your prior consent. We may also collect and process your personal data for The Good Care Group’s legitimate interests except where such interests are overridden by your interests or fundamental rights and freedoms.
When collecting and processing your personal data, we will provide you with a fair and full information notice or privacy statement about who is responsible for the processing of your personal data, for what purposes your personal data are processed, who the recipients are, what your rights are and how to exercise them, etc., unless it is impossible or it requires disproportionate efforts to do so.
When required by applicable law, we will seek your prior consent (e.g. before collecting any sensitive personal data).
Legitimate purpose, limitation and data minimisation
Your personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
When The Good Care Group acts for its own purposes, your personal data is processed mainly for, but not limited to, the following purposes: recruitment management, human resources management, accounting and financial management and related controls and reporting, finance, treasury and tax management, risk management, management of employees’ safety, provision of active directory, IT tools or internal websites and any other digital solutions or collaborative platforms, IT support management , including infrastructure management, systems management, applications, health and safety management, information security management, client relationship management, bids, sales and marketing management, supply management, internal and external communication and events management, compliance with anti-money laundering obligations or any other legal requirements, data analytics operations, legal corporate management and implementation of compliance processes.
Data accuracy and storage limitation
The Good Care Group will keep personal data that is processed accurate and, where necessary, up to date. Also, we will only retain personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements and, where required for The Good Care Group to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been settled. If you want to learn more about our specific retention periods for your personal data established in our retention policy you may contact us at privacy@thegoodcaregroup.com.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
Security of your personal data
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful alteration or loss, or from unauthorised, use, disclosure or access, in accordance with our Group Information and Systems Security Policy.
We take, when appropriate, all reasonable measures based on Privacy by design and Privacy by default principles to implement the necessary safeguards and protect the Processing of personal data. We also carry out, depending on the level of risk raised by the processing, a Privacy Impact Assessment (‘PIA’) to adopt appropriate safeguards and ensure the protection of the personal data. We also provide additional security safeguards for data considered to be Sensitive personal data.
Disclosure of your personal data
We share your personal data, in the following circumstances:
- with The Good Care Group entities for the purposes described in this policy;
- with third parties including certain service providers we have retained in connection with the purposes described in this policy and the services we provide;
- with companies providing services for money laundering and terrorist financing checks and other fraud and crime prevention purposes and companies providing similar services, including financial institutions and regulatory bodies with whom such personal data is shared;
- with courts, law enforcement authorities, regulators, government officials or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process;
- with service providers who we engage within or outside of The Good Care Group, domestically or abroad, e.g. shared service centres, to process personal data for any of the purposes listed above on our behalf and in accordance with our instructions only;
- if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets to whom we assign or novate any of our rights and obligations.
International personal data transfers
European data protection law restricts the transfer of Personal Data to third countries outside the UK/EEA that do not ensure an adequate level of data protection. From time to time, The Good Care Group might share personal data with its parent company, Elevate Care International (ECI), based in the United States for compliance and monitoring purposes. These transfers are necessary to ensure compliance checks, incident response, adequate safeguards, and consistent policy implementation.
Our international data transfers are based on standard contractual clauses approved by the European Commission and other legally recognized mechanisms that ensure an adequate level of protection for your personal data. We have implemented appropriate safeguards to protect your data during these transfers. You will be informed about any transfer of your Personal Data outside of Europe at the time of collection through appropriate privacy statements.
For further information, including obtaining a copy of the documents used to protect your information, please contact us at privacy@thegoodcaregroup.com.
Cookies
Some of our websites may use “Cookies”. Cookies are portions of text that are placed on your computer’s hard drive when you visit certain websites. We may use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a website.
We will let you know when you visit our websites what types of cookies we use and how to disable such cookies. When required by law, you will have the ability to visit our websites and refuse the use of cookies at any time on your computer. For more details, please consult our
cookies policy.
Your rights
The Good Care Group is committed to ensure protection of your rights under applicable laws. You will find below a table summarising your different rights:
| First col | Second col |
|---|---|
| Right of access and rectification | You can request a copy of the personal data we hold about you. You may also request rectification of inaccurate Personal Data, or to have incomplete personal data completed. |
| Right to erasure | Your right to be forgotten entitles you to request the erasure of your personal data in cases where:
|
| Right to restriction of processing | You may request that processing of your personal data be restricted in the cases where:
|
| Right to data portability | You can request, where applicable, the portability of your personal data that you have provided to The Good Care Group, in a structured, commonly used, and machine-readable format you have the right to transmit this data to another controller without hindrance from The Good Care Group where: (a) the processing of your personal data is based on consent or on a contract; and (b) the processing is carried out by automated means. You can also request that your personal data be transmitted to a third party of your choice (where technically feasible). |
| Right to object to processing | You may object (i.e. exercise your right to “opt-out”) to the processing of your personal data particularly in relation to profiling or to marketing communications. When we process your personal data on the basis of your consent, you can withdraw your consent at any time. |
| Right not to be subject to automated decisions | You have the right not to be subject to a decision based solely on automated processing, including profiling, which has a legal affect upon you or significantly affects you. |
| Right to lodge a Complaint | You can choose to lodge a complaint with the data protection supervisory authority in the country of your habitual residence, place of work or place of the alleged infringement, regardless of whether you have suffered damages. You have also the right to lodge your complaint before the courts where The Good Care Group entity has an establishment or where you have your habitual residence. |
You may, at any time, exercise any of the above rights or contact us with any data protection related queries or concerns by completing and submitting the dedicated request webform;
For more details, consult the Local Data Protection Rights Management Policy.
Children
Children merit specific protection with regard to their personal data, as they may be less aware of the risks, consequences and safeguards concerned and their rights in relation to the Processing of personal data. Such specific protection should, in particular, apply to the use of personal data of children for the purposes of marketing or creating personality or user profiles and the collection of personal data with regard to children when using services offered directly to a child.
We do not collect and process children’s personal data without the consent of the holder of parental responsibility where required. In particular, we do not promote or market our services to children, except for specific services and upon the consent of the holder of parental responsibility. If you believe that we have mistakenly collected a children’s personal data, please notify us using the contact details provided below.
Update
We may update this policy from time to time as our business changes or legal requirements change. If we make any significant changes to this policy, we will post a notice on our website when the changes go into effect, and where appropriate, send a direct communication to you about the change.
Contact us
If you have questions, comments and requests regarding this policy you can address them to your local data protection of contact at privacy@thegoodcaregroup.com
Talk to us about your care needs
To talk about your care needs, contact one of our friendly advisors. Calls from landlines are free.