The Good Care Group has been providing quality home care across England and Scotland for the past 10 years. With our most recent Care Quality Commission (CQC) rating being ‘Outstanding’ and a team of experts on hand to support our highly-skilled carers, we believe you’ll find no one better in Richmond to provide you with support in your own home. From regular visits throughout the week with our hourly care service, through to 24-hour support from our live-in care team, we will work with you to create a bespoke care plan that encompasses all of your requirements.
Whether you need assistance with visiting your favourite spot in Richmond Gardens or require additional support with a complex care need, our professional carers are here to help you stay in the place you know and love; your home.
We cover home care across Richmond, including Barnes, East Sheen, Fulwell, Ham, Hampton, Hampton Hill, Hampton Wick, Heathfield, Kew, Richmond, Isleworth, Mortlake & Barnes Common, Petersham, Twickenham and Whitton.
Arranging home care in Richmond
Our friendly and experienced team are here to help you and your loved ones make sense of the options available to you. Call us today and we will help you every step of the way.
0203 728 7577
Types of home care we provide in Richmond
When you’re looking for the right type of home care for yourself or a loved one, we know how difficult it can be to try and decipher between the different options available. The Good Care Group is proud to offer both live-in care and hourly care to our clients in the Richmond area. Find out more about these two types of home care below.
Hourly care in Richmond
Hourly care or visiting care is regular support for someone who requires help at home, little and often. This may be in the form of supporting household duties such as cleaning, laundry and cooking, or more personal assistance such as help with toileting, showering and dressing. Hourly home care from The Good Care Group is focused around enabling you to live life to the fullest and fulfilling your independence – whether that’s accompanying you to Richmond High Street for a coffee or simply enjoying your garden and home by helping you keep on top of the housework and watering your plants.
Our professional carers in Richmond can pop in from as little as a 60-minute session to help you at home or assist you getting out and about in the local area. And because we employ carers locally, they’ll know your community, too – whether that’s the closest pharmacy to collect your prescriptions from or the easiest way to get to your favourite shop.
We know how important it is for our clients to retain their autonomy and independence, so we will never take over; we’ll be led by you and assist you to live life the way you want to. And if you find that your needs increase as time goes by, our flexible care plans can quickly be adjusted to suit your requirements.
Live-in care in Richmond
For those with more complex health care needs, live-in care may be a more suitable option. As the name suggests, live-in care is when a carer lives with you in your home to be on hand to provide care as and when you require. Here at The Good Care Group, we carefully match live-in carers to our clients to ensure that the best care possible is delivered. We choose carers based on their previous experience with specific health conditions as well as their personality, likes and interests. That way, you can be completely confident that you or your loved one is getting the very best care in both body and spirit.
By choosing live-in care from our professional carers in Richmond, you can continue living at home – surrounded by memories past and present, and where you feel most comfortable – instead of the stress and upheaval of moving into a residential care home. Whether you’re living with a complex medical condition such as Parkinson’s, Alzheimer’s or cancer, or both you and your spouse need assistance with personal care and mobility, live-in care provides you with choice and reassurance – and for couples, is a much more cost effective option for care.
If you or a loved one require clinical care, we can deliver specialist, nurse-led care which is overseen by our experienced clinicians. Our professional carers are specially trained to fulfil nursing tasks, such as PEG feeding, insulin administration or stoma care, allowing you to stay safe and well at home even if you have more complex medical requirements.
Why choose home care from The Good Care Group?
We believe that there is nowhere better to be than in your own home, which is why we are dedicated to providing the very best home care across England and Scotland. As the only live-in care provider to be awarded with an ‘Outstanding’ rating by the CQC, we are incredibly proud to be keeping as many people as possible living in their own home with our exceptional care.
Fully-regulated service
We’re not a care agency, so we employ and train all of our carers to the standards set by the CQC.
Rated ‘Outstanding’
With an ‘Outstanding’ rating by the CQC in all five areas, you can have complete trust and faith in our service.
Local to you
Our Richmond carers are employed from the local area, so you’ll have someone caring for you that has knowledge of your community.
Outcomes focused
We diligently monitor the outcomes of all of our clients, which significantly helps us to reduce falls, UTIs and hospital admissions.
Award-winning provider
More prestigious industry awards than any other home care provider for our service, training and culture.
In-house experts
Our in-house experts are led by a Consultant Admiral Nurse and an Occupational Therapist, who specialise in dementia and mobility.
Jessica Monaghan
Hourly Regional Manager,
I’m Jessica, Hourly Care Manager for The Good Care Group. I first joined the company in 2019 as a Live-in Care Manager, which I did for two years before leaving to start up an hourly care service for a franchise provider in North London. I rejoined The Good Care Group in 2022 as the Hourly Care Manager.
As Hourly Care Manager, my role involves working alongside our client services team, assessing new clients, creating robust care plans and risk assessments of their needs and working alongside the scheduling team to find a suitable match of carer for each client to ensure that their care is set up to achieve the best outcomes. I may also need to work alongside our Occupational Therapist or Consultant Admiral Nurse when setting up more complex care placements. My role varies day to day, and a lot of what I do involves supporting my team of carers and my clients with whatever the day brings.
My career in health and social care started in 2010. Since then, I have worked in various roles including as a carer, care scheduler, care supervisor, care manager and registered care manager.
As part of my role, I need to complete regular calls to check in and stay up to date with my care team and clients. Every three months, my care team is called for supervision and clients have visits and monitoring calls to ensure that they are happy with the care being provided to them. Clients also have six-monthly or monthly reviews of their care. If there are incidents or accidents, I provide support to them to ensure the safety of everyone involved, ensuring to review risk assessments and care plans to prevent future occurrences. I also work with the training team and support carers with their career development. My role is to ensure that the care team feels supported and clients are happy with the care and support that they are receiving.
I hold a Level 5 in Health and Social Care and have supported individuals with a wide range of needs including dementia, palliative care, Parkinson’s, cancer, motor neurone disease, multiple sclerosis, learning disabilities, autism, mental health and neurological conditions.
Alongside my Level 5 Diploma in Health and Social Care Management, I also hold a Level 3 in Education and Training, BILD Assessors qualification and an Open University qualification in Autism Awareness. I am a first aid instructor, moving and handling instructor and medication trainer. I believe that training is a vital part of the care role and continual development ensures the individuals that we support get the quality care they need.
I have witnessed both obstacles and successes within the sector and seen first-hand what difference can be made whether big or small in someone's life. I believe that the journey I have taken from starting as a carer to becoming a manager has allowed me to understand what support needs to be provided not only to the individuals we support, but the amazing carers that are providing it. I understand the importance of ensuring the highest quality of care is delivered, and enjoy leading and encouraging my team to work towards the best possible outcomes. I am an experienced care manager and have managed both hourly and live-in care in a home care setting. I have been able to see the benefits of people receiving care in their own home and remaining at home.
I am very proud of the journey I have been on to get to where I am currently in my career. I feel proud of my development and that I have been able to witness everything I have along the way from a carer to a manager.
Services we offer in Richmond
Better than a Richmond care agency
The Good Care Group is a fully-managed home care provider, which means we adhere to the stringent guidelines set by the Care Quality Commission and are regularly inspected. Unlike care agencies in Richmond, we directly employ and train all of our carers ourselves, which means we are able to cover your regular carer on the rare occasion they should be absent, and provide them all with high-quality training. We are also able to take care of their paperwork, Disclosure Barring Service (DBS) checks and provide them with company benefits – something which they would have to do themselves if they were self-employed by a care agency.
Private care in Richmond
Choosing private care in Richmond from The Good Care Group means that you can create your future around your wants and needs, instead of having choices prescribed to you. Your care plan will be crafted carefully around your preferences, including any medical or health requirements, but also your social requirements and wellbeing, too. Taking a holistic approach to clients’ care plans is something that we pride ourselves on.
Our professional and friendly carers are trained to deliver person-centred care in a discreet manner, and essentially deliver support in a way that is meaningful to you. So, whether that’s helping you to get up and dressed in the morning or assisting you to attend a weekly club with friends, we’ll be there in whatever way you need.
Specialist dementia care in Richmond
Over 900,000 people are currently living with dementia, but not one of those diagnoses present in exactly the same way for each person. Here at The Good Care Group, we understand the nuances between dementia in each individual. That’s why our care plans are completely tailored to the individual and promote and nurture independence.
Receiving dementia care at home is a viable, often more suitable, alternative to moving into a care home, as it allows you or your loved one to get a personalised care plan that takes into account all of your symptoms, medical requirements and personal preferences whilst reducing the stress that would come with leaving the comforts and familiarity of your own home. Whether you or a loved one have just been diagnosed with vascular dementia and are coming to terms with what this will mean for all of you, or if your loved one has advanced Alzheimer’s and needs daily assistance with personal care, our Richmond team can provide you with the reassurance that you and your loved ones need to continue living in your own home.
The Good Care Group are specialists in dementia home care, which is overseen by our resident Consultant Admiral Nurse, Jane Pritchard. As well as having Jane’s guidance and expertise, all of our carers receive specialist dementia training that takes them through the different types of dementia, how symptoms may present and ways in which to care for individuals living with the condition.
Domiciliary care in Richmond
Domiciliary care, often the traditional term used to describe care at home, is an ideal way to continue living life on your terms with additional help from a care team. Our professional domiciliary carers can help with a variety of tasks in and around your home – keeping on top of the housework, assisting you to prepare your favourite meals and helping you look after your pet companions, to helping you wash your hair, getting dressed and giving you gentle reminders to take medication.
Our carers in Richmond can also assist with running errands, taking you to the local supermarket and accompanying you to appointments, giving you and your loved ones the added reassurance that you’ll always have the right type of support for you.
Short-term respite care in Richmond
The need for care can arise at any given time – perhaps after a hospital admission and you need extra support at home during your recovery, or if you care for a loved one and need to take an unexpected leave of absence. With respite care from our experienced team in Richmond, we can step in and provide high-quality care on a short-term basis so that you’re not left without vital assistance when you need it most.
Respite care in Richmond can be delivered in a way that suits you and your care requirements via either hourly care or live-in care on a pre-planned basis. That way, if you’re a caregiver for a loved one, our professional carers can fill in for you while you take a few hours off each week and recharge your batteries or even for several weeks if you decide to take a longer break from your care duties.
Compassionate and fully-trained carers in Richmond
The Good Care Group’s ‘Outstanding’ CQC rating has been awarded, in part, for our excellent training programme that is delivered to all of our carers. With only 2% of those that apply being successful in becoming a fully-fledged carer, you can have confidence that the care you’re receiving is being delivered by the very best carers.
During their five-day induction training delivered by our experienced in-house training team, our carers are trained in a number of modules including first aid, medical conditions such as dementia, end-of-life care, manual handling and inclusion and diversity. Refresher training sessions are held annually, with complex care training delivered by our specialist service team consisting of our Consultant Admiral Nurse and Occupational Therapist.
Supporting both our clients and carers is extremely important to us. All of our carers in Richmond have regular catch-ups with their dedicated care manager, with assistance on hand 24 hours a day should either of you require it.
How to arrange care in Richmond
There is lots to think about when arranging care and we know that you may have lots of questions to ask at what could be quite an emotional time. Our dedicated client services team will happily take your call and discuss the different options available to you.
If you’d like to find out more about how we can support you or a loved one residing in the Richmond area, follow our three simple steps:
- Call us today to have an initial discussion with one of our friendly client services agents.
- Our team will arrange a free home care assessment with a local care manager to discuss your needs in more detail.
- Begin care and meet your new carers.